Terms of Visit

For the avoidance of doubt, “we”, “our”, “us” and “The Habitat Penang Hill” as used in this page refers to Flagstaff Holdings Sdn. Bhd.

1. Operation Hours

The Habitat Penang Hill is operated by Flagstaff Holdings Sdn. Bhd. and is open to guests daily from 9:00 AM to 9:00 PM, with the last entry at 6:30 PM.

Disclaimer: We reserve the right to close the park or requests guest to exit the park without prior notice if in our opinion the safety of our guests may be compromised due to adverse weather conditions. Additionally, The Habitat Penang Hill reserves the right to close the park to the public during private events or during natural disasters, pandemic or lock-downs. Such announcements will be made available on The Habitat Penang Hill’s official Facebook or Instagram page.

2. Entrance Policies

Tickets required are based on age categories. Children aged 3 or under may enter for free, and ID may be required as proof. Children under the age of 12 should be supervised at all material times. Pets are not allowed.

The Habitat Penang Hill shall have the right to expel, without any liability to make any refund in respect thereof, if The Habitat Penang Hill reasonably determines the ticket holder to have breached or is attempting to breach the terms and conditions under which this ticket was issued or any prevailing policy of The Habitat Penang Hill, including without limitation, restrictions against unauthorized resale of this ticket.

3. Ticketing and Pricing

Admission prices at The Habitat Penang Hill may fluctuate based on the purchase channel and are subject to change without prior notice. For the most up-to-date pricing, guests should visit the official website at thehabitat.my.

Refunds are not available for ticket purchases. If visitors are unable to attend on their scheduled date, they have the option to reschedule their visit for a future date within 3 months of the purchase date. To arrange a new booking, guests can reach out via email at inquiry@thehabitat.my.

4. Rules and Regulations

Guests are reminded that The Habitat Penang Hill is situated within a permanent natural rainforest reserve, and that the experiences, sights, plants, animals and facilities may change without notice and are prone to natural wear and tear from the different climate, weather and natural erosion in Malaysia. Guests are reminded that sections of the Habitat Penang Hill may be closed temporarily from time-to-time for repair, maintenance or revitalization efforts and that The Habitat Penang Hill shall not be held liable for any loss of experience due to such work being undertaken. Please conduct yourself responsibly.

Guests are not allowed to disturb or damage the natural setting . Guests are liable for any damage caused at The Habitat Penang Hill, including but not limited to, facilities, infrastructure, merchandise and plants.

We reserve the right to refuse or expel any person whose conduct is objectionable or prejudicial to safekeep the operation of the park.

Penang Hill is designated as a smoke-free zone.

5. Safety

As a natural reserve, guests are responsible for their own safety during their visit. We recommend that visitors dress appropriately for the outdoors and wear sturdy footwear suitable for walking on nature trails. The Habitat Penang Hill shall not be held liable for any injuries, loss or damage to person or property or occurrences beyond our control.

Guests hereby assume all risks and responsibilities for their person and belongings and thereby waive all liabilities and hold The Habitat Penang Hill, and any of its officers, employees or agents for any injuries, losses or damages. In the event of an emergency, please follow the instructions provided by our Park Rangers. Should you encounter any issues, locate park staff for assistance.

6. Animal Sightings Policy

We provide a natural environment where wildlife roams freely, with no animals trapped or caged. Please note that sightings are not guaranteed and can depend on factors such as weather, noise levels, and time of day. We encourage visitors to practice patience and respect for nature to enhance their wildlife experience.

7. Accessibility

Our park is generally accessible-friendly; however, if you require specific assistance, please contact us at inquiry@thehabitat.my before your visit to make necessary arrangements.

8. Photo / Video Release

Guest hereby grants us the right and permission to take, use, and/ reproduce photographic materials and videos which may be featured during the course of their visit for advertising and promotional purposes.

9. Privacy Policy

The Habitat Penang Hill complies with the Personal Data Protection Act (PDPA) regulations regarding the use of personal information.

The Habitat Penang Hill reserves the right to modify, amend, or update these terms and conditions at any time without prior notice. Such changes will take immediate effect. It is the responsibility of visitors and users to regularly review these terms and conditions to stay informed of any updates. By continuing to engage with The Habitat Penang Hill, you agree to be bound by the most current version of these terms and conditions.